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State-based Care Providers

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Rapid Payments

Rapid Payment is one of the interim payment offers for redress offered by current government agencies (see details for each agency for more information).

These payments differ on where you were placed, and for how long. They are not done on the abuse you have suffered.

The payments can range from $1,000-$30,000 depending on the government provider or agency.

These payments work far quicker, and depending on the agency, can be paid out in less than six months, while the full claims process can take several years.
 

Note: Those who are of very ill health and are terminally ill can ask to have their claim prioritised under either RAPID payment or the full claims process.

 

For more information about Rapid Payments - please read:

Ministry of Health

The Ministry of Health handles historic abuse claims relating to state-run psychiatric and psychopaedic institutions, for incidents occurring before 1 July 1993 (including physical abuse, sexual abuse, or punitive treatments such as ECT or solitary confinement).
 

Since 1993, complaints about the quality or rights of health and disability services are overseen by the Health and Disability Commissioner under the Health and Disability Commissioner Act 1994.

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For more information, or to lodge a claim visit their website or alternatively you can contact the Historic Abuse Resolution Service at the Ministry of Health.

Health Legal
Ministry of Health
PO Box 5013
Wellington 6145

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​​​In 2002 the District Health Boards (DHBs) were disestablished and absorbed into the new Te Whatu Ora (Health New Zealand) - a new national health system.  To make a historic claim, you must request your personal records from the district health board where your hospital is, or where it was based before being closed.  Contact details for District Health Boards can be found here, or the Ministry of Health or Te Whatu Ora can give you advice about this.

Ministry of Education

You may be able to lodge a sensitive claim with the Ministry of Education if you believe you experienced abuse (physical, sexual, psychological), mistreatment, or neglect while attending:

  • a specialist or residential school before 1989

  • a state primary school before 1989

  • any state school that has since closed, including specialist or health-camp schools

 

These situations fall under the Ministry’s “Sensitive Claims – Abuse in State Schools” process.

For more information or to lodge a claim:

Sensitive Claims Information – Ministry of Education

Sensitive Claims Lodgement Form

 

The Ministry of Education can also provide wellbeing support for people making sensitive claims.

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Important note:
If the incident occurred at a primary school after 1989, or at a secondary school that is still operating, the school’s Board of Trustees may be the correct organisation to respond to your claim.
If the incident occurred at a private school, you will need to contact the school’s governing body first.

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Contact details for schools can be found here:

Find School
 

For records from a school that has been closed

Email: enquiries.national@education.govt.nz
In writing: 
          The Privacy Officer
          Ministry of Education
          PO Box 1666
          Wellington 6140

If you have any queries about this process or would like to lodge a claim about your time at a state school and you are unsure about where to go, you can contact the Ministry of Education Sensitive Claims team.

They can also support you to talk to a school board about your concerns if you wish.

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Rapid payment options
The Ministry of Education has optional rapid payment options for some sensitive claims.

  • Rapid payments for claimants who attended Waimokoia/Mt Wellington Residential School.

  • Prioritised settlement payments for claimants who are terminally ill.

Ministry of Social Development

You can make a claim of abuse or neglect through the Ministry of Social Development if you:

  • were in the care, custody, guardianship, or came to the notice of the Child Welfare Division, the Department of Social Welfare (DSW), the New Zealand Children and Young Persons Service or Child (CYFS), Youth and Family before 1 April 2017, and

  • believe you were harmed as a result of abuse or neglect while in care.

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If your concerns about your time in care happened after 1 April 2017, please contact Oranga Tamariki (see below)

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To make a claim with MSD complete the Claim Registration form and send it to MSD​:

Ministry of Social Development,

Historic Claims,

PO Box 1556,

Wellington 6140

Oranga Tamaki - Ministry for Children

Oranga Tamariki is responsible for resolving claims for abuse and neglect in state care relating to events after 1 April 2017, contact:

  • Email claims@ot.govt.nz

  • Phone: 0508 326 459, or

  • let your social worker know you would like to make a claim.

For more information visit: Claims for abuse while in care | Oranga Tamariki — Ministry for Children​

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For a copy of records held by Oranga Tamariki:

  • Email: myrequest@ot.govt.nz

  • Phone: 0508 326 459 (please ask for Customer Information Requests)

  • In writing:          

Customer Information Requests
Oranga Tamariki–Ministry for Children
PO Box 546
Wellington 6011

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